BMC Remedy Training

v9.0 Learning Path

Course Name  Users|  Managers| Administrators| Developers
Apollo 13 – An ITSM Case Experience™
ITIL®: Foundation
BMC Remedy AR System 9.0: Concepts
BMC Remedy AR System 9.0: Administering
BMC Remedy AR System Basic Development 9.0
BMC Atrium CMDB 9.0: Foundation
BMC Remedy Incident Management 9.0: For Incident Analysts
BMC Remedy Incident Management 9.0: For Specialists
BMC Remedy Incident Management 9.0: Supplemental Features
BMC Remedy Problem Management 9.0: For Specialists
BMC Remedy Problem Management 9.0: For Problem Coordinators
BMC Remedy Change Management 9.0: For Specialists
BMC Remedy Change Management 9.0: For Change Managers
BMC Remedy Change Management 9.0: For Change Coordinators
BMC Remedy Change Management 9.0: For Infrastructure Change Approvers/CAB
BMC Remedy Change Management 9.0: For Release Coordinators
BMC Remedy Asset Management 9.0: For Configuration Administrators
BMC Remedy Asset Management 9.0: For Software Asset Managers
BMC Remedy Asset Management 9.0: For Contract Managers
BMC Remedy Incident Management 9.0: Supplemental Features
BMC Remedy IT Service Management Process Designer 9.0: Concepts
BMC Remedy IT Service Management 9.0: Administrator Concepts
BMC Remedy IT Service Management 9.0: Administering
BMC Remedy IT Service Management 9.0: Developer Concepts
BMC Remedy IT Service Management 9.0: Development
BMC Remedy IT Service Management 9.0: What’s New
– Required – Recommended

v8.0 Learning Path

Course Name Users| Managers| Administrators| Developers
Apollo 13 – An ITSM Case Experience™
ITIL®: Foundation
BMC Remedy AR System 8.0: Foundation – Part 1
BMC Remedy AR System 8.0: Foundation – Part 2
BMC Remedy Service Desk 8.0: Using
BMC Remedy Change Management 8.0: Using
BMC Remedy Asset Management 8.0: Using
BMC Remedy ITSM: Process Designer
BMC Remedy IT Service Management 8.0: Administering – Part 1
BMC Remedy IT Service Management 8.0: Administering – Part 2
BMC Remedy IT Service Management 8.1: What’s New for Users
BMC Remedy IT Service Management 8.1: What’s New for Administrators
BMC Remedy with Smart IT 1.0: For Users
BMC Remedy with Smart IT 1.0: For Administrators
BMC Certified Professional: BMC Remedy Service Desk and Change Management 8.x Online Assessment
BMC Certified Professional: BMC Remedy Service Desk and Change Management 8.x Practical Exam
– Required – Recommended

 

v7.6.04 Learning Path

Course Name Users| Managers| Administrators| Developers
ITIL®: Foundation
BMC Remedy AR System 7.6.04:Foundation – Part 1
BMC Remedy AR System 7.6.04:Foundation – Part 2
BMC Atrium CMDB 7.6.04: Administering – Part 1
BMC Atrium CMDB 7.6.04: Administering – Part 2
BMC Remedy Service Desk 7.6.04: Using
BMC Remedy Change Management 7.6.04: Using
BMC Remedy Asset Management 7.6.04: Using
BMC Remedy IT Service Management 7.6.04: Administering – Part 1
BMC Remedy IT Service Management 7.6.04: Administering – Part 2
– Required – Recommended


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