RightStar Privacy Policy

RightStar is committed to respecting and protecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

Who are we?
RightStar is an IT Consultancy focused in the Digital Service Management (DSM, aka ITSM) and DevOps spaces. We are a Gold BMC Solution Provider and an Atlassian Gold Partner.

How do we collect information from you?
RightStar may obtain information about you by various means. Most commonly this is when you:

  • Visit us at trade shows and events
  • Attend our webinars
  • Click-through our online advertisements
  • Apply for a job
  • Fill out one of our contact forms
  • Visit our website

We may also collect information about you via various lead generation tools, and understand that they have attained required consent both to collect your personal information and share that information with us.

What type of information is collected from you?
The personal information we collect might include your:

  • First Name
  • Last Name
  • Company
  • Job Title
  • Email Address
  • Phone Number
  • Organization
  • State/Province
  • Country
  • Interests you may have in the DSM/DevOps spaces

How is your information used?
We may use your information to contact you for the following reasons:

  • Provide you with information about our services
  • Invite you to events we are hosting
  • Offer educational information
  • Seek your views or comments on the services we provide
  • Notify you of changes to our services
  • Inform you of promotions

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for as long as is necessary for the relevant activity.

Who has access to your information?
We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may occasionally employ third parties to act on our behalf. Some examples of third party contractors include providing marketing support, analysis and public relations. When we employ such companies, they are provided only with the minimal amount of personal information required to deliver their service. We have contracts in place that require them to keep your information secure, and prohibit them from using that information for any other purpose than to complete the contracted assignments.

In some cases we may provide services, or sell product lines jointly with selected business partners.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganization, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive marketing communications from us about our products and services then you can opt-out from the bottom of any email we send to you. You may also send an email with Opt-Out in the subject line to valerie.wilson@rightstar.com.

We will not contact you for sales or marketing purposes – either by email or phone – unless you have given your prior consent either directly to RightStar, or to a third-party to which you’ve given consent to share your data. You can change your marketing preferences at any time by contacting us by email to valerie.wilson@rightstar.com.

How you can access and update your information?
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime if you’d like to update the personal information we hold to ensure its accuracy, please contact us by email to valerie.wilson@rightstar.com. Alternately, you may contact us by phone at 703.242.7200.

You also have the right to ask for a copy of your personal information held by RightStar. To exercise this right please contact us by any means noted above.

Profiling
We may analyze your personal information to create a profile of your interests and preferences so that we can contact you with relevant information as noted above. We may make use of additional information about you when it is available from external sources to help us do this effectively.

Use of ‘cookies’
The website operated by RightStar use “cookies” – small text files stored on a user’s computer for record-keeping purposes. The use of cookies is an industry standard, and as such, you will find them at most major websites. By showing how and when visitors use the web site, cookies help us see which areas are popular and which are not. Many improvements and updates to the web site are based on such data as total number of visitors and pages viewed. This information is most easily tracked with cookies. We use the information from cookies only to provide services better tailored to our users’ needs.

It is possible to switch off cookies by setting your browser preferences. Please consult your browser’s documentation for details.

Links to other websites
RightStar’s website may contain links to other websites run by other organizations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

Transferring EU citizens’ information outside of Europe
As part of the services offered to you through the RightStar website, the information which you provide to us will be transferred to countries outside the European Union (“EU”). By submitting your personal data, you’re agreeing to this transfer, storing or processing.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.

Since we may change this Policy from time to time, please check back occasionally to ensure that you’re happy with any changes. By using our websites you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to dick.stark@rightstar.com. Alternately you may contact us by phone at 703.242.7200.

 

 

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