Whitepaper Library

IT Asset Management
How to Build an Asset Management Program: 7 Keys to Success
Why You Need an Automated Asset Management Solution
Seven Steps to Getting a Handle on Software Licensing
Four Steps to Faster, Better Application Dependency Mapping
Four Best Practices For Software Asset Management
Taking Asset Management from Pen & Paper to the CMDB
Gartner’s MarketScope for the IT Asset Management Repository

Change and Release Management
Modernize Change Management While Minimizing Business Risk
Gartner MarketScope for Network Configuration and Change Management
Change and Release Management Initiative Brief
Relieving The Pressure Of Change In The Data Center

Configuration Management Database (CMDB)
The Emergence of the CMDB: What It Means To You
Step-By-Step Approach to Building and Managing Your CMDB
Six Criteria for an Effective CMDB Architecture
Taking Asset Management from Pen & Paper to the CMDB
The CMDB: The “Brain” Behind IT Business Value

Data Center Automation
Workload Automation: Accelerating Digital Services Delivery
Bringing Order from Chaos through Comprehensive Data Center Automation
A Healthy Data Center Begins with a Wellness Self-Assessment

Data Center Performance Management
Moving the Data Center from Chaos to Control
Why You Need Intelligent Capacity Planning for your Data Center
Getting Started with Data Center Infrastructure Management (DCIM)
Proactive Operations for the Modern Data Center

The Business Value of BMC Helix Discovery Software
All Transformation Starts Here

The Key to Real-time Visibility Across IT: Start-anywhere Application Mapping

Public Sector
Tackle the Top Five Public Sector IT Objectives with IT Service Management

Empowering the Workforce

Service Catalog
Best Practices to Deliver a Service Catalog Employees Love
Eliminate Catalog Sprawl in the Digital Workplace
Understanding ITIL® Service Portfolio Management and the Service Catalog

Service Desk
Designing IT Service Desk Experiences
4 Ways to Empower Your IT Service Management (eBook)
Deliver a Better Service Management User Experience
Drive Radical Business Value with a High-Speed IT Organization
IDG Poll: How IT Can Improve Efficiency
Taking the Service Desk to the Next Level
Gartner Report: 2018 Magic Quadrant for IT Service Management Tools

Service Request Management
Meeting the Challenge of Service Request Management
Streamlining Service Request Processes

SecOps For Dummies

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