Calendar of Events




BMC Remedy: 2018 and Beyond
December 6, 2017   |   2 PM ET   1 PM CT   11 AM PT

Join us as Rick Nelson of BMC reveals what’s in store for Remedy in the coming year and beyond. New features, new capabilities, improved functionality . . . be the first to know what’s on the roadmap for Remedy.

If you want to stay up to date on everything Remedy, you won’t want to miss this enlightening live webinar.



Empowering Customers Through Self-Service Using Knowledge-Base Best Practices
December 13, 2017   |   2 PM ET   1 PM CT   11 AM PT

Helping customers to make better use of self-service can really cut down on the demands of the service desk and improve overall customer satisfaction. Incorporating knowledge-base best practices can make that happen.

Join us for this information-rich webinar as IT expert Alan Reynolds shows you how to create and populate a knowledge base in Jira Service Desk, create KB articles from Service Desk issues, use templates to deliver a uniform corporate look, use labels to improve search results, and much more.

You’ll take away the knowledge you need to make your self-service offering far more effective and easier to use.



How to Find and Map Your IT Assets On-Prem and in the Cloud Using BMC Discovery
January 24, 2018   |   2 PM ET   1 PM CT   11 AM PT

Do you know where all of your IT assets are?
Can you map them to your applications both on-premise and in the cloud?

If you’re not able to pinpoint all of the IT assets you have or know the impact they have on each other, you’ll want to attend this 45 minute webinar.

Join us as Roger East of RightStar walks you through the new BMC Discovery for Multi-Cloud, the powerful solution that automates asset discovery and provides a holistic view of all your IT assets and the relationships between them. He’ll show you how BMC Discovery can help you:

• Reduce service outages
• See assets and dependencies in a single view whether they are on-premises or in the cloud
• Maintain license compliance
• Save money by reallocating assets and discovering unused licenses
• And much more!



DevOps 101 eClass
January 31, 2018   |   2 PM ET   1 PM CT   11 AM PT

Learn what DevOps is and how you can benefit by putting it into practice now.

Join us as Derek Fields of RightStar teaches you the fundamental principles and best practices of DevOps and shares how your organization can stay relevant by continually adapting to the changing environment.

Advantages to adopting DevOps are many:

  • Continuous software delivery
  • Faster problem resolution
  • More stable operating environment
  • Improved communication and collaboration
  • More time to innovate (rather than fix/maintain)

If you’d like to understand the basics of DevOps and how you can adopt it in your organization, don’t miss this highly informative eClass brought to you by RightStar.




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