Calendar of Events



How to Manage Your IT Assets with Jira Service Desk
October 17, 2018   |   2 PM ET   1 PM CT   11 AM PT

Join us as Alan Reynolds of RightStar shows you how to manage your assets and Configuration Items (CIs) using a Configuration Management Database (CMDB) with Jira Service Desk. You’ll learn how you can relate those assets/CIs to Jira Service Desk issues, both from the customer’s perspective in the portal and on the agent’s side. And you’ll see how a CMDB can help you greatly improve your incident, problem and change management and service request processes in Jira Service Desk.



BMC Remedy: What’s New, What’s Coming in 2019
October 24, 2018   |   2 PM ET   1 PM CT   11 AM PT

Join us as Pradeep Kumar of BMC reveals what’s all-new and what’s in store for Remedy in a cognitive enabled multi-cloud world. New features, new capabilities, new add-ons, improved functionality, and easier implementations. Get up to speed on the latest and greatest; be the first to know what’s on the roadmap for Remedy and see the vision for the future.

If you want to stay up to date on everything Remedy, you won’t want to miss this enlightening live webinar.



30 Minutes to Better Change Management Using ITIL and Agile
November 15, 2018   |   2 PM ET   1 PM CT   11 AM PT

Gain new insights and learn new practices for managing change, no matter what service desk tool you use. Nikki Haase of RightStar will share her expert ITIL and Agile process knowledge with you so that you leave the webinar with practical ideas for improving the way you administer Change Management.





BMC Exchange New York 2018
October 18, 2018   |   Center 415, 415 5th Avenue Between 37th and E 38th St, New York, NY 10016

There’s never been a more exciting time to be in IT. When you attend BMC Exchange New York, you’ll get insights and best practices to maximize your IT investments while advancing your career path and your professional connections.

  • It’s affordable: there’s no cost to attend
  • It’s efficient: the single-day format minimizes time out of the office
  • It’s flexible: you choose activities based on your interests.

Featuring keynote presentations, educational sessions, panel discussions, live demos, and a solution showcase of products and services from BMC and our partners, BMC Exchange offers insights from local practitioners and well-known experts and thought leaders across the full IT management landscape. Attendees will leave with increased understanding of how to drive security, efficiency, growth, and innovation in their organizations, as well as new connections made in numerous networking opportunities.



2018 Service Management & Automation User Conference
October 29 – November 1, 2018   |   South Point Hotel & Casino, Las Vegas, NV

This year’s conference, in partnership with flagship sponsor BMC, is sure to help grow and shape what’s next for Service Management & Automation process, tools, and technology in your organization. Don’t miss this year’s all new line up of the industry’s most innovative speakers and introduction to the newest technologies that you’ll want to get your hands on.

• NEW Breakout sessions presented by HDI, BMC, and a host of exciting speakers!
• Networking celebration party including a top Vegas show!
• Redesigned vendor showcase featuring a daily scavenger hunt and daily prize drawings!



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