Calendar of Events

RIGHTSTAR WEBINARS

“Knowledge Management with RightAnswers”
Wednesday, May 23, 2012 at 2 PM ET/ 1 PM CT

Learn how RightAnswers Knowledge Management can:
> Integrate seamlessly with BMC SDE, FootPrints, and Remedyforce
> Improve rate of First Contact Resolution (FCR)
> Reduce call time
> Reduce call volume and support cost with self-service
> Increase customer satisfaction with consistent and accurate solutions
> Provide an easy-access repository for your organization’s proprietary information

Presented by Matt Orend of RightStar, and
RightAnswers’ Bill Pollie and James Thurchak

Register here

“BMC FootPrints Asset Management”
Thursday, May 24, 2012 at 11 AM ET/ 10 AM CT

Walk through the application with a FootPrints pro and explore these powerful features:
> Real-time management from anywhere (NO VPN required!)
> Pass Software Audits with Robust/Automated  Software License Management
> Automatically Patch Windows and 3rd Party Products
> Reduce PC Refresh/Imaging time by over 50%
> Integrates with our Award Winning ITSM Cloud and On-Premise Solutions

Presented by Dick Stark of RightStar, and
Adam Thumm of BMC Software

Register here

INDUSTRY EVENTS 

itSMF National Capital LIG June Meeting
June 8, 2012; 11 AM to 3 PM
Fairfax Marriott and Fair Oaks, VA; Lunch provided
Members: No charge; Non-members $20
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Gartner IT Financial, Procurement, and Asset Management Summit
September 12-14, 2012
Orlando, FL
View Summit information

World Wide Remedy User Group 2012
October 15-19, 2012
San Jose, CA
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IAITAM 2012 Annual Conference & Exhibition
October 17-19, 2012
Palm Springs, CA
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itSMF and HDI present
Fusion 2012
October 28-31, 2012
Dallas, TX
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