MagicPortal for BMC Service Desk Express

“What makes MagicPortal stand out above other self-service portals is its powerful customization features. You no longer have to just take what you get, you can make your self-service support as user-friendly and efficient as you want. In addition, you can customize the interface to visually match your branding which can enhance user confidence. In the end, the easier you make self-service to use, the more issues will be resolved without any calls made to  your service desk.”

RightStar’s MagicPortal is a streamlined, navigation-friendly self-service portal for BMC Service Desk Express that helps end users resolve their own issues more of the time. More efficient self-service means IT costs decrease while customer satisfaction and productivity improve.
 

What is MagicPortal?
RightStar’s MagicPortal is an enhanced replacement for Self Service Help Desk (SSHD) and Client Services (CS) for BMC Service Desk Express. It includes all of the base functionality of SSHD and CS, but offers several powerful add-on capabilities that increase the ease and efficiency of using self-service.
 

Based on SDE Web Services
MagicPortal accesses SDE using SDE Web Services. As a result, it can be deployed independently of the SDE application server. In addition, MagicPortal can be used with any module in SDE that is available via Web Services, including customized modules.
 

Flexible Security
Since the security is based on SDE Web Services, there are no limitations to configuring client access. The base SSHD and CS applications only allow security at the client, department, or company level.
 

Enhanced Design and Navigation
The user experience is completely customizable. The system utilizes cascading style sheets to manage the design and navigation of the user interface. Most of the marketing aspects of the application, like graphics and titles, are managed with configuration options. This means that an organization can easily modify the application to match its existing web presence.
 

Multiple Instances
MagicPortal supports multiple instances on the same application server. This is an important benefit for organizations that have a service provider business model. It is easy to deploy multiple instances of the portal to the same server, where each instance can be customized for a particular customer.

Contact RightStar to request a personal demonstration