MagicMobile for BMC Service Desk Express

“With MagicMobile for the iPad and a robust video/chat client, we no longer need the use of cell phones! Saving thousands of dollars in my budget.” – Jim R. Jones, IT Director, Gonzaga University, Spokane, WA

MagicMobile puts service management on the road and in the field where support managers and technicians can remotely access Service Desk Express capabilities quickly and conveniently on their smartphone or tablet. MagicMobile enables user of SDE to directly access, update, manage and clear IT trouble tickets in the field from their iPhone, Blackberry, iPad, or other compatible smartphone or tablet.

MagicMobile Feature Highlights

Mobilize any SDE module, even custom modules
Assign menus, forms, fields, and pop-ups by workgroup
Create, assign, update and close Incidents, Work Orders, Problems, Change Orders, and more
Full Asset Management capability

-Barcode support with optional Datawedge