BMC Service Desk Express

Many of our BMC Service Desk Express (SDE) customers continue to derive benefits from the product. You will be glad to know that BMC has extended SDE support until December 31, 2017.


The following table provides details of the support status of commonly used SDE versions.

BMC Service Desk Express Support Matrix

Version Support Status Release Date Full Support End Date End of Support Date
10.2.05 LIMITED SUPPORT 05-Jun-2015 05-Jun-2015 31-Dec-2017
10.2.04 LIMITED SUPPORT 18-Feb-2014 19-Feb-2015 31-May-2017
10.2.03 NO SUPPORT 30-Aug-2013 19-Feb-2014 15-Feb-2015
10.1.05 NO SUPPORT 15-May-2013 15-Nov-2013 15-Nov-2014
10.2.02 NO SUPPORT 15-May-2013 30-Aug-2013 30-Aug-2014
10.1.04 NO SUPPORT 15-Nov-2012 15-May-2013 15-May-2014
10.2.01 NO SUPPORT 15-Nov-2012 15-May-2013 15-May-2014
10.1.03 NO SUPPORT 16-Aug-2012 15-Nov-2012 15-Aug-2013
10.2.00 LIMITED SUPPORT 15-Jun-2012 15-Jun-2015 31-May-2017
10.1.00 NO SUPPORT 05-May-2011 05-May-2014 05-May-2015


What does this mean for our SDE customers?

  • Service Desk Express isn’t going away at this time. BMC and RightStar are committed to providing support and updates for SDE until the end of 2017.
  • You can add capacity if needed. You may continue to renew support and purchase additional capacity as needed.
  • BMC will issue hot fixes. Please refer to BMC’s Product Support Policy for details.
  • You can still migrate to other BMC products. This does not impact any existing migration offers to BMC FootPrints or BMC Remedyforce.
  • We are here to help. If you have any questions, please contact your RightStar account manager for more information.


If and when you are ready to move away from SDE we want you to know that you have choices.

1. Move to the cloud. RightStar will help you move to BMC Remedyforce, the modern SaaS solution from BMC and

2. Stay on premise. If you require an on-premise solution, we can provide a migration path to BMC FootPrints.

In both cases, incentives include:

  • Credit for pre-paid, unused maintenance
  • Aggressively priced on-boarding services
  • Additional functionality — without added costs for current customers


Contact RightStar for information about Service Desk Express (SDE)

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