BMC Remedyforce Service Desk

As an IT support leader, you require a help desk solution that improves customer satisfaction and availability, while also reducing costs. However, managing a support infrastructure requires an investment in systems, and more importantly, in hiring, training, and retaining administrators — taking away dollars that could be used elsewhere. As a result, you may be considering ways to offload the cost of management, administration, and maintenance of your help desk and service management solutions to a SaaS provider.
 
Simplify and automate Service Management with
BMC Remedyforce Service Desk in the Cloud
Take control of your IT service management practice and increase your productivity with pre-configured, ITIL®- based incident, problem, self service, change, and inventory management processes — all from the IT service desk leader, BMC.
 
 
BMC Remedyforce Service Desk provides:

• An ITIL®-compliant help desk, self-service, and inventory management processes
• Streamlined set-up through wizard-guided templates
• A personalized portal that places tools at your fingertips
• Automated incident management processes with ITIL® Best Practices
• No worry back-up, maintenance and upgrades
• Subscription-based, “pay-as-you-go” pricing for only $79 per month per user

 
Benefits

• Eliminate up to half of your most repetitive incidents by offering self-service options,  such as password resets and requests for access
• Minimize the number of incidents escalated to problems by providing a self-service knowledge base for users and help desk agents
• Reduce the risk of unplanned changes with advanced scheduling, including planned outages and automated approval process
• Reduce the cost of help desk calls from $40 to $1 by automating repetitive service requests and removing intensive, labor-oriented service fulfillment processes

BMC Remedyforce Service Desk Wins THINKstrategies’ Best of SaaS Showplace (BoSS) Award

Read Press Release

Contact RightStar to request a personal demonstration