BMC Remedy OnDemand

BMC Video Screen

This video introduces you to BMC Remedy OnDemand, the Software as a Service offering of the industry-leading BMC Remedy suite of applications.

BMC Remedy OnDemand is the SaaS solution that gives your organization access to all the benefits of BMC Remedy, the industry-leading IT service management — without the costs and overhead associated with hosting and managing on-premise software.

Some features of BMC Remedy OnDemand include:

  • Pre-configured, integrated, and ITIL®-compliant incident, problem, change, release, asset, service request, service level, and knowledge management processes
  • Purpose-built processes on the same native platform as the BMC Atrium CMDB
  • Proven, flexible integration to event management and discovery systems
  • Seamless upgrade of the service to the latest release at predictable intervals
  • Secure service delivered in compliance with SAS 70 guidelines
  • Service level guarantees for service availability backed by financial warrantees
  • Simplified, best-practice user experience that reduces training effort and accelerates
    time to productivity
  • Easy transition between on-premise and on-demand solutions to protect existing investments
  • Convenient, monthly, subscription-based license model
  • Value realization services for service initialization and ongoing support of environmental
  • Comprehensive management and ad hoc reporting


BMC Remedy OnDemand graphic


Not Your “Same Old Help Desk”
Implementing BMC Remedy OnDemand means significant potential reductions in costs compared to an in-house implementation. IT service management can be budgeted as an operational rather than a capital expense, eliminating the need to keep expensive hardware on the balance sheet. Transferring maintenance and support to BMC’s world-class services group eliminates the cost of expensive staff with proprietary skills, freeing in-house staff for higher-value work.

Using BMC Remedy OnDemand, you can phase in IT service management quickly and incrementally, beginning with one region or process and including others as needed. Implementation times are greatly accelerated through an established on-boarding methodology and pre-configured data that reflects BMC’s ITIL®- aligned, best-practice process models based on hundreds of successful implementations. This allows you to begin receiving a return on your BMC investment as soon as possible.

BMC Remedy OnDemand provides a fast, cost-effective, and predictable way to enable your team to achieve your IT service management objectives. With BMC Remedy OnDemand, you purchase the software capability, not a software license. BMC provides a hosted version of the BMC Remedy IT Service Management Suite, so you can start using it quickly — with no hardware, software, or capital expense requirement. What’s more, as the market leader in IT service management, BMC has developed a proven and prescriptive approach for helping you increase your success rate and speed time-to-value for your IT service management initiatives.


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