BMC Remedy Action Request System

BMC Remedy AR System enables you to automate a broad range of business solutions, from service desk call tracking to inventory management to integrated systems management without learning a programming language or complex development tools. With its request-centric, forms-driven, workflow-based architecture, BMC Remedy AR System provides a comprehensive yet easy-to-use set of tools to continuously adapt and evolve your applications to the unique procedures and individual requirements of your company’s user community. It enables IT administrators to quickly customize and extend out-of-the-box applications such as the BMC IT Service Management Suite without programming knowledge. It also acts as a single point of integration, including support for popular API types (such as Java and C), Web Services, ODBC, and utilities such as the BMC Atrium Integration Engine.

COST-EFFECTIVE PROCESS AUTOMATION ENVIRONMENT
BMC Remedy AR System provides a comprehensive solution for designing, developing, customizing, deploying, and automating service processes from a single environment. BMC Remedy AR System delivers more value — at a fraction of the cost of traditional process automation and deployment solutions. It offers a Web-optimized development environment, coupled with superior workflow and integration capabilities, to give your organization the ultimate flexibility in building powerful, accessible, easy-to-use, global applications. BMC Remedy AR System is a valuable partner to your company’s program of continuous improvement and optimization of service delivery.

EASY INTEGRATION
Extensive integration facilities in BMC Remedy AR System enable you to build applications that leverage valuable corporate data from databases, legacy applications, scripting engines, and other data sources. Out-of-the-box integrations are available for the most commonly requested integrations for service management solutions, including network management systems (NMS), automated discovery, enterprise applications, and lightweight directory access protocol (LDAP) directories for seamless authentication and integration to centralized user directories. In addition, an extensive network of BMC Partners can provide pre-built and custom integration solutions that complement those available from BMC.

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