BMC Remedy Knowledge Management

Put knowledge at the fingertips of your users

remedy-knowledge-management-banner-screenshotHarness tribal knowledge as soon as you find it with powerful knowledge authoring made for mobile. Create articles from scratch, use templates, identify similar articles or import knowledge from external sources. Remedy Knowledge Management 9 is a complete framework to give your digital workforce the information they need, when they need it, wherever they need it.

  • Fix issues faster: Faster resolutions enable better service and happier customers.
  • Help people to help themselves: Deliver true self-service and reduce calls to the service desk.
  • Collate and curate: Get knowledge from multiple, disparate sources and make it available to anyone.

 

Create it. Share it. Search it.

Remedy Knowledge Management helps you to solve problems faster. By putting the right information in front of the right people at the right time you can reduce the burden on IT and significantly improve customer satisfaction.

Mobile authoring
User-friendly, interactive, template-based articles are easy to create from your desktop browser or the native mobile application.

Embedded social
Comment, flag, and like your favorite articles with Knowledge Centered Support (KCS) best practices.

Self service
By helping your customers solve their own problems you can deflect calls to the service desk, saving you time and reducing costs.

Simple search
Find what you need quickly and effortlessly with the powerful natural language search capability.

Integrate knowledge
Source data from third parties or from historical incidents, problems, and known errors.

 


Contact RightStar to request a Remedy Knowledge Management demo

 

 

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