BMC Demand Management

Part of the BMC Remedy IT Service Management Suite

BMC Demand Management provides a holistic view of resources and demand, enabling centralized prioritization, governance, planning, and costing for capital projects and operational work across the enterprise. Designed exclusively for IT, this solution allows you to work with your customers and end users to identify and prioritize the highest value projects and other sustaining and operational work. It also establishes consistent processes to balance supply and demand, increase transparency, improve staff productivity, and control risk.

BMC Demand Management Key Benefits

  • Maximize the visibility of IT projects throughout the enterprise and make resource commitments with confidence
  • Systematically align IT projects with business and IT drivers
  • Eliminate low-value, under-the-radar work
  • Adjust IT priorities with clear visibility into the impact of resulting staff changes
  • Systematically coordinate project activities (and their resulting operational changes), thus breaking down the silos between the Project Management Office (PMO) and Operations
  • Obtain a better understanding of overall organizational capacity for new initiatives
  • Make intelligent staffing assignments based on your staff’s ability and experience

Integration with Change Management
BMC Demand Management integrates with BMC Change Management to improve coordination of project activities and the resulting operational changes, thus breaking down the silos between the Project Management Office (PMO) and Operations. By linking project and change management processes, IT organizations gain a holistic view of resources and demand, enabling centralized prioritization, governance, and planning for projects and operational work.

Integration with Service Request Management
BMC Demand Management also integrates with BMC Service Request Management for a single, client-facing funnel of all IT demand and requests, including project initiation requests. By linking demand and resource to service request management, you will systematically capture 100 percent of business requests for IT projects; improve governance for evaluating and vetting project initiation requests; and enable clients to track the status of their requests via a self-service portal.

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