BMC Change Management for Remedy

With BMC Change Management you can reduce risk and enable digital transformation by planning, tracking, and delivering successful changes across the enterprise. Intuitive wizards empower occasional users to make change requests quickly and effortlessly from any device, in any location. Advanced functionality including collision detection, impact analysis, and a visual change calendar helps you to be productive and proactive.

  • 40% reduction in failed changes through controlled release management
  • 55% reduction in cost per change event by using automated collision detection and impact analysis
  • 35% increase in process efficiency with out-of-the-box ITIL® alignment
  • 33% reduction in level-one ticket costs as a result of reduced help-desk calls


Key features:

Mobile change
Create, edit and approve changes from the native, mobile Smart IT interface.

Collision detection
Identify conflicting changes proactively and automatically.

Impact analysis
Get visibility into the services, assets, and people affected by a change.

Multistage approvals
Ensure required approvals are obtained before any changes are implemented.

Change calendar
Enable your team to collaborate on change planning visually and dynamically.

Policy enforcement
Improve change consistency with ITIL and COBIT best practices and compliance with many industry-specific regulations.

Closed-loop change
Integrate with CMDB, automation, cloud management, monitoring, and event management solutions for end-to-end IT Operations Management and DevOps.

Configuration tracking
Detect and manage unauthorized changes to the IT configuration.

Performance insight
Use KPI dashboards and process-specific reports for insight into your change management process for control and optimization.


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