Recognized as the leader in Business Service Management, BMC offers a comprehensive approach and unified platform that helps IT organizations in 120 countries cut cost, reduce risk and drive business profit. BMC Software is focused on helping organizations design and implement complete solutions meet their specific business needs. BMC maintains strong partnerships with more than 500 technology companies worldwide including strategic alliances with partners such as Accenture, Cisco, salesforce.com and VCE, as well as strategic technical alliances with companies such as Dell, Red Hat and NetApp. Together these partnerships form a network that can deliver all elements of a complete Business Service Management solution–across the globe.
Bomgar provides remote support solutions for easily and securely supporting computing systems and mobile devices. The company’s appliance-based products help organizations improve tech support efficiency and performance by enabling them to securely support nearly any device or system, anywhere in the world — including Windows, Mac, Linux, iOS, Android, BlackBerry and more. More than 6,500 organizations across 65 countries have deployed Bomgar to rapidly improve customer satisfaction while dramatically reducing costs.
Box Content Management
Founded in 2005, Box provides a secure, scalable content sharing platform that both users and IT love and adopt. Box’s dynamic, flexible content management solution empowers users to share and access content from anywhere, while providing IT with enterprise-grade security and oversight into how content moves within their organizations. Content on Box can also be accessed through mobile applications and extended to partner applications such as Google Apps, NetSuite and Salesforce. Headquartered in Palo Alto, CA, Box is a privately held company and is backed by venture capital firms Andreessen Horowitz, Bessemer Venture Partners, Draper Fisher Jurvetson, Emergence Capital Partners, Meritech Capital Partners, NEA, Scale Venture Partners, and U.S. Venture Partners, and strategic investors Salesforce.com and SAP.
Hitachi ID Systems, Inc.
Hitachi ID Systems, Inc. is a leading publisher of identity and access management software. Hitachi ID Systems products help organizations strengthen network security, lower IT support costs and improve user productivity. Hitachi ID Systems customers achieve these results by implementing automation and self-service processes to more effectively manage passwords and other types of credentials, to provision and deactivate user access and to manage user privileges. Hitachi ID Systems products have been deployed at over 900 organizations world-wide. Originally founded in 1992 as M-Tech Information Technology, Inc. and acquired by Hitachi, Ltd. in 2008, Hitachi ID Systems, Inc. is a leading provider of identity and access management solutions.
Motorola Solutions serves both enterprise and government customers with core markets in public safety government agencies and commercial enterprises. Their leadership in these areas includes public safety communications from infrastructure to applications and for enterprises. Motorola produces advanced data capture devices such as barcode scanners and RFID (radio-frequency identification) products for business. Working with global channel partners like RightStar Systems, Motorola Solutions reaches an extensive customer base, from small businesses to Fortune 500 companies. Their focus is on developing integrated end-to-end solutions that deliver a clear return on investment and empower individuals through seamless connectivity.
nlyte Software (formerly Global DataCenter Management) was founded by data center professionals for data center professionals and is the independent provider of data center infrastructure Management (DCIM) solutions. The nlyte DCIM suite provides the predictive intelligence and management controls needed to achieve smarter, more efficient and highly available data centers. The nlyte DCIM suite provides a unique combination of:
• Intelligent capacity planning that delivers actionable information for optimizing the use of power, cooling and space through the optimal placement of data center assets
• Business process automation that improves availability and operational excellence
Founded by data center professionals in 2003, nlyte Software is headquartered in Menlo Park, California.
PMG is the market leader in IT Infrastructure Library (ITIL®)-compliant Service Catalog software. More than 500,000 IT professionals worldwide have become ITIL® certified, supporting the initiatives of more than 50% of the Global 2000 companies to achieve best practices in IT management. PMG’s Service Catalog combines its iRequest, iDeliver, and iCollaborate software solutions into a feature-packed powerhouse. PMG Service Catalog provides a dramatically easy to use and configure user self-service portal to BMC Service Desk applications.
RightAnswers Knowledge Management
RightAnswers sole focus is on knowledge management and self-service. They provide a full featured knowledge management platform that seamlessly integrates with all IT service management systems, including BMC’s Remedy, Remedyforce, and FootPrints solutions.
The RightAnswers Unified Knowledge Platform, delivered via the cloud, is a unique combination of knowledge management software, automation, content and services to optimize customer service and IT support operations. The platform, a KCS Verified v5 solution, is used by hundreds of clients supporting millions of users around the globe, including commercial enterprises, higher education institutions and government agencies.
xMatters makes relevance engines that connect people with what they need to know, at the exact moment they need to know it – so they can act quickly. It’s a simple concept that packs huge benefits. It can save the sanity of an IT team – or save the lives of people affected by disaster. It can breathe new life into a product, or capture a customer’s attention at just the right instant.