Remedy 9 screenshot

Remedy 9 is Smart, Beautiful, and Powerful!

With Remedy 9, you’ll deliver amazing service with a modern, social platform built natively for mobile. Remedy 9 provides an intuitive, beautiful, and people-centric user experience that makes your whole organization more productive. Simple to use yet powerful enough to manage the most advanced digital enterprises, Remedy 9 can be delivered from the cloud or your own datacenter.



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  • Service desk in your pocket: Mobilize the digital workforce and take advantage of native mobile device capabilities such as touch screens, predictive text, barcode scanners, cameras, GPS, and push notifications.
  • Amazing user experience (UX)Smart IT is the persona-based user experience personalized to your role with context-aware insights that automatically present you with relevant content.
  • Intuitive self-service: Log an incident, request a service, reserve a room, download an app, or check service availability all from the convenience of a mobile app.
  • Social and collaboration: Embedded social and collaboration tools engage the whole team and help you work smarter to deliver better service across the digital enterprise.
  • Insightful analytics and reporting: Create detailed reports with drag-and-drop simplicity and visualize them in stunning dashboards with brand new Smart Reporting.

Remedy 9 screenshots



Remedy 9 takes advantage of a brand new Java codebase, the industry leading CMDB and flexible integrations to deliver a truly enterprise scale service management platform for the digital enterprise. Decades of industry experience are delivered through embedded ITIL processes and industry best practice reports and KPIs.




Smart Reporting
Turn powerful reports into stunning dashboards quickly and easily

Incident Management 
Create and resolve incidents faster with context-aware, proactive incident matching

Problem Management 
Automatically detect and manage recurring incidents

Knowledge Management 
Bring key information to customers and support personnel, right where they need it

Change Management 
Document and coordinate activities for change requests across your entire IT landscape — from data centers to desktops

Release Management
Combine multiple change requests into a single release and to manage all related activity in support of a successful release

Service Request Management
Define a catalog of service request types that reflect what services you offer to your internal or external customers

Smart IT provides your IT support team with an intelligent, mobile, and beautiful service desk experience

Asset Management 
Provide complete lifecycle management of your IT assets, from procurement to end-of-life

Service Level Management 
The tools you need to define, track, and report service levels

Configuration Management (CMDB)
Seamlessly support ITSM processes by providing a single source of reference for all your IT infrastructure and services

Virtual Agent 
A self-service solution combining virtual agent and live chat to improve employee productivity, lower IT support costs, and boost customer satisfaction

Custom Applications
Remedy provides a powerful development environment for building everything from simple forms, to two way integrations, to rich applications

Platform Administrations
The System Administration Console enables you to easily manage your server, LDAP and email integrations, application and security preferences


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