BMC Client Management Community Blog

Use Client Management to Patch both Linux and OS X (Mac Devices)

Posted by on Sep 19, 2017 in FPAC | Comments Off on Use Client Management to Patch both Linux and OS X (Mac Devices)

Did you know that BMC Client Management can also secure your Linux and OS X devices? Most of the conversations about patching deals with Microsoft Windows devices but Client Management can keep your Linux and OS X devices securely patched also!

Let’s first address OS X devices.  Client Management has a built in Operational Rule that was specifically designed for OS X operating systems. This step has the ability to either specify specific patches or simply apply all recommended patches. Let’s take a look at what the end user sees  when there are “Updates” available.

The user may or may not be alerted when there are updates available depending on configuration and if that user has “checked” for updates recently. Notice the red circle with a number 1 hovering over the App Store Icon? If the user clicks on that icon and then clicks on the Updates link they would see this screen:

As IT Admins we are not reliant upon the user performing the update as we can now assign an Operational Rule that will perform the check and, if an update is available, we run the update.

This is the log from the device after the process has run on the end point:

This rule can be scheduled to check every week to ensure that your OS X devices stay up to date and have all the recommended updates installed!

Next, let’s review the process for checking for security updates on Linux devices. Client Management does not have a specific step pre-created to perform these updates out of the box like we do for MACs. We can run a command locally however and achieve the same goal. Here is the step that works on CentOS builds.

As a second step, run the update software step to review what was actually updated:

Click on the above image to see larger size in a new window

You can also schedule these updates to occur on a regular basis to keep your Linux devices current. This Process would eliminate a lot of tedious work that a lot of admins are doing today.

Steven R. Gibbs
Sr. Systems Consultant
Steve.Gibbs@RightStar.com
BMC Client Management Certified
————————————————
RightStar Systems
1951 Kidwell Drive, Suite 110
Vienna, VA 22182

 

 

 

BCM 12.6 – New Interface Items Added

Posted by on Aug 20, 2017 in FPAC | Comments Off on BCM 12.6 – New Interface Items Added

BCM 12.6 – New Interface Items Added

Version 12.6 has simplified the methods used to “Customize” interface that is customer facing.  These changes include but are not limited to the following:

Click on the smaller images to open in a new window to see them in FULL size
  • Reports – Company logo:
    • In previous versions the admin was required to place their company logo in the Master server’s file system. Now, the image can be uploaded using the Global > System Variables > Reports.
      • Add Logo - Reports

        Add Logo – Reports

  • Customize – Direct Access
    • The interface has completely changed when an admin requests Direct Access/Remote Control. When an admin Requests Remote control the company logo and if populated the admin’s photo is also displayed.
    • Remote Control

      Remote Control

    • Notice in the image above there is also an image of the admin.  This too must be added to complete the task of completing the new interface. I would suggest planning ahead and have these personalized “head shots” available prior to upgrading to 12.6. These are added to the Global Settings > Administrators section:
    • Add Admin Photo

      Add Admin Photo

    • Updated Photo

      Updated Photo

    • This is the NEW interface the customer will see:
    • Request Remote Control

      Request Remote Control

    • Please note – The end user now has more options to select…  Full Control or View Only!
  • Patch Branding – Updated
    • In  previous versions, customers were required to add 5 BMP files placed in a folder named “res” with your company logo and then using Software Deployment, push these files to Clients placing these files into the ..\data\core folder . This is now deprecated and the new message boxes will appear.
    • Patch Branding

      Patch Branding

    • If a user wishes to “postpone” either the installation process or a Reboot, the “Shield” now will be more visible:
    • Patch Message Restore

      Patch Message Restore

Prior to upgrading to v12.6, I would highly suggest planning your strategy to inform your users to the new interfaces and gather your admin’s “head shots” so your solution looks complete and professional!

 

I applaud these new improvements to simplify the customizations many customers had implemented in previous versions.

Steve Gibbs

 

Hypervisors – Inventory and Manage

Posted by on Aug 6, 2017 in FPAC | Comments Off on Hypervisors – Inventory and Manage

Did you know…

  • BMC Client Management can display all VMs configured to a host (Windows or Linux host)
  • BMC Client Management provides the state of those VMs (Started, Stopped, Paused)
  • BMC Client Management provides the ability to change the state of assigned VMs (Shut Down, Start, Pause, Resume)
  • BMC Client Management works for ESX Hosts, Windows Hypervisors, and VMWare Workstation.

The ability to perform this management is available under our “Inventory” functionality. I believe this is one of the most under utilized element within the BMC Client Management Suite. Consider these use case scenarios:

  1. Validate VMs are running prior to “Patch Window” begins to ensure all devices are patched.
    • Turn on those devices from the BMC CM GUI prior to patch window beginning.
    • Pause all running VMs prior to host being patched and rebooted.
    • Resume those paused VMs after host is rebooted using this single interface
  2. Provides a simple method to view all running VMs per host (Load)
  3. Verify compliance, no unauthorized VMs running on WAN
  4. Allow Level 1 Support Tech to DEV VM HOST(S) to manage state of VMs
    • This feature would allow lower level technicians the ability to “Start” QA or DEV VMs upon request without the need for a Server Admin to perform this low level function.
    • Upon completion of “testing” the Technician can “Stop” or “Pause” these VMs.
  5. V-Center does not manage VMWare Workstations where BMC Client Management does.

BMC Client Management combines  the granularity of permissions, ability to have a single interface, and ability to manage VMs running under VMWare Workstation, Client Management offers a true alternative to ease the burden of infrastructure and security management.

Screenshots:

Click Image to open in new windows

Display of Hypervisor Data

 

 

Wealth of Information

 

Manage VMs

Report:

Virtual Device Report


Steve Gibbs
Sr. Systems Consultant
RightStar Systems

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