IT Service Management in the Cloud

…are you ready to make the move?

Cloud computing, as defined by the US National Institute of Standards and Technology is
“. . . a model for enabling convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction.”

IT organizations today are quickly coming to the realization that providing their services from the cloud frees them from the burden of hardware and software upkeep, lessens their dependency upon specially skilled engineers, and allows them better control over cost and compliance management. However, choosing the right cloud-based Software-as-a-Service (SaaS) can be a formidable task. Many vendors have jumped on the Cloud bandwagon but not all are qualified to be there.

RightStar is proud to represent BMC in the Cloud. BMC SaaS solutions are based on their superior knowledge and understanding of IT Service Management, developed over 20 years in the service and support business. BMC’s know-how is evidenced in the fact that 96% of the Forbes Global 100 and 81% of Fortune 500 companies rely on BMC Software. Choosing a BMC SaaS solution is an easy decision.

BMC offers two solid cloud-based SaaS products: Remedyforce and Remedy OnDemand. Grounded in ITIL® Best Practices, these products make ITIL® adoption virtually pain-free. What’s more, the benefits of implementing an IT Service Management initiative are many.

According to EMA, the IT Management Research firm, a Cloud solution offers these important advantages:

  • Fast deployment – on-demand provisioning of virtual desktops, storage, and applications can be up to 240 times faster than with physical systems
  • Reduced costs – with easier desktop management and less maintenance, endpoint virtualization reduces costs by an average of 17%
  • Redundancy – virtualization of commodity hardware pools allows fast migration of workloads and rapid disaster recovery
  • Scalability – dynamic use of pooled resources makes it easy to increase or decrease workloads, data storage, staff levels, and applications
  • Ease of use – cloud computing hides IT complexity, allowing easier use of diverse, complex computing resources
  • Flexible and mobile – network-accessible resources allow users to access business systems from any device, potentially even at home or on the road
  • Green – centralization of resources reduce power consumption

With BMC, you can access everything you need from the cloud:

  • Service Desk
  • Change Management
  • Service Request Management
  • Asset Management
  • Service Level Management
  • Knowledge Management
  • Configuration Management Database (CMDB)
  • Dashboards and Analytics
  • IT Business Management
  • ITIL® Best Practices
  • Mobile IT Service Management Apps

RightStar can help you explore your IT Service Management cloud options and show you just how fast and affordable a SaaS solution can be!

 

Contact RightStar to explore your Cloud options