…into an integrated Service Management powerhouse
Implement ITIL® Best Practices while linking key service management processes to the service desk, including discovery, asset management, change management, configuration automation, and availability management.
IT organizations understand that the Service Desk is inadequate alone to meet today’s service, performance, and compliance demands. The need to keep critical systems running at peak performance, while also containing costs, providing easy access to applications and data, protecting information assets, and taking advantage of innovative technologies that deliver a competitive advantage to the business requires several functions beyond the scope of the Service Desk. However, the road from Service Desk to fully integrated IT Service Management is not always clear-cut.
RightStar can help you map out a step-by-step approach for realizing a proactive ITIL® Best Practice IT Service Management system that enables the successful provision of high quality services at the lowest cost as well as the development of new services that align with the goals of the business. Our ITSM solutions can be tailored to your infrastructure and service strategy and are designed to grow with your IT organization as needs and expectations change over time.
In addition to the optimization of your Service Desk, RightStar can provide solutions to include:
RightStar can help your IT organization:
Contact RightStar to explore your options