Creating a list view for recent tickets

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BY ANNE BROCK, RIGHTSTAR

Our customers who have been using Remedyforce for awhile are finding they have a lot of tickets in their system, which is great! But the Remedyforce Console will only show 10,000 tickets, and that has caused problems for some customers.

So here is a video showing you how to create a list view that shows any tickets opened in the last 180 days. Of course, the criteria can be modified to show tickets opened in last 90 days; or you can add on just open tickets (“State Open = True”); or maybe you just want Service Requests – or just Incidents (either “Is Service Request = True” or “Is Service Request = False”).

WATCH VIDEO

The key thing is to make sure you can see the tickets you need to see on your console. Hope this helps!

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