Public Sector

Cost cutting is an escalating priority within public sector IT organizations — not just at the national level, but also at state (or provincial) and local levels. Around the world, governments are concentrating on reducing spending and debt. These efforts are forcing public sector IT organizations to become proactive in improving service quality while bringing down costs.

In our experience with public sector customers, we have observed five key objectives that CIOs are pursuing:

  • Data center consolidation
  • Cloud computing
  • A do-more-with-less strategy
  • IT transformation of the business
  • IT accountability

RightStar has extensive proven success at delivering high value solutions for public sector organizations. Many of RightStar’s ITSM implementations have been in the public sector, for federal, state, and local governments as well as K-12 and higher education groups. High quality work, completed on time and on budget, built our reputation as a top rated solution provider in the public sector, substantiated by RightStar’s recognition as the #1 BMC ESM North American Solution Provider 2011: Public Sector.

RightStar offers a wide range of solutions for public sector, including:

ITSM Implementations
Many large federal organizations have standardized on BMC Remedy and associated ITIL process applications such as Asset Management and Change Management. RightStar assists them with ITSM consulting services, application procurement, and implementation of the solution.

Data Center Planning and Management
 State and local governments are undergoing significant data center consolidation efforts to cut expenses and streamline operations. Any consolidation effort must include data center planning, modeling, and ongoing management. Through a partnership with nlyte Software, RightStar offers the premier data center planning and management solutions.

Data Center Greening
Public sector organizations are leaders in data center “green” initiatives, which are environmentally responsible and save on high energy costs. RightStar helps organizations model data center assets for efficient energy consumption.

“Right Size” Service Desk Implementations
Every organization has unique requirements for a service desk. RightStar has proven experience meeting organizations’ specific needs with a large, midsize, or small service desk implementation. We understand that one size does not fit all and have a diverse group of customers.

Cloud Solutions
BMC and RightStar now offer two SaaS based Cloud solutions for service management: Remedyforce Service Desk and Remedy OnDemand.

IT Business Management
BMC IT Business Management is a set of integrated solutions that help IT executives manage the business aspects of IT. The suite provides transparency into an organization’s IT operations to help transform it into a finely tuned, efficient business unit. These integrated solutions cover:

  • IT Financial Management for complete visibility into IT finances
  • IT Services Delivery costing
  • IT Vendor Management
  • IT Technical Staff Management
  • IT Executive Program and Portfolio Management


BMC Software Top ESM Solution Provider 2012 Public Sector





How IT Service Management Helps You Meet Public Sector Consolidation Objectives
Read Dick Stark’s guest post on BMC’s IT Service Management blog

GSA Contract #Contract GS35F0592R
GSA Advantage Portal:

Small Business Qualification
RightStar qualifies as a Small Business under two NAICS Codes: 423430 and 541519
423430 Computer and Computer Peripheral Equipment and Software Merchant Wholesalers
541519 Other Computer Related Services

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