Commercial Enterprise

IT organizations within large enterprise today face difficult challenges. IT is expected not only to drive down costs and improve efficiencies, but also to contribute to the value of the business itself through improved profitability, customer satisfaction, and competitive service strategies. Overcoming these challenges is where RightStar’s expertise and experience yield value to our customers.

RightStar has extensive proven success delivering high value solutions for large commercial organizations. Many of RightStar’s IT service management implementations have been for the benefit of Fortune 1000 companies. Superior quality work, consistently completed on time and on budget, has helped to build our reputation as a leading solutions provider. We strive with each project to perform up to these high-level standards.

RightStar offers a wide range of solutions, including:

ITSM Implementations. Many large organizations have standardized on BMC Remedy and associated ITIL process applications such as Asset Management and Change Management. RightStar assists them with ITSM consulting services, application procurement, and implementation of the solution.

Data Center Planning and Management. Many large organizations are undergoing significant data center consolidation efforts to cut expenses and streamline operations. Any consolidation effort must include data center planning, modeling, and ongoing management. Through a partnership with nlyte Software, RightStar offers the premier data center planning and management solutions.

“Right Size” Service Desk Implementations. Every organization has unique requirements for a service desk. RightStar has proven experience meeting organizations’ specific needs with a large, midsize, or small service desk implementation. We understand that one size does not fit all and have a diverse group of customers.

Cloud Solutions. BMC and RightStar offers two SaaS-based Cloud solutions for IT service management: RemedyForce and Remedy OnDemand.

ITIL® V3 Training. RightStar is an authorized ITIL V3 Foundation trainer and administers the certification exam. We can deliver ITIL executive overview sessions, come onsite to train and certify an entire team, and use interactive simulation exercises to bring ITIL concepts to life.

Service Assurance and Automation. RightStar’s service assurance and automation practice utilizes standards based, metrics driven consulting to enable IT organizations to get out of fire-fighting mode. Combined with leading BMC BladeLogic, ProactiveNet, and Atrium Orchestrator solutions, RightStar consultants deliver significant value by helping proactively drive IT operations using key business indicators.

Remote Administration. RightStar’s remote administration program is an annual subscription service that optimizes an organization’s use of BMC Remedy or BMC Service Desk Express. As a leading BMC Solution Partner, as well as an authorized BMC level 1 support provider, RightStar has the expertise and experience to manage your operations at maximum effectiveness.

IT Business Management. BMC IT Business Management is a set of integrated solutions that help IT executives manage the business aspects of IT. The suite provides transparency into an organization’s IT operations to help transform it into a finely tuned, efficient business unit. These integrated solutions cover:

  • IT Financial Management for complete visibility into IT finances
  • IT Services Delivery costing
  • IT Vendor Management
  • IT Technical Staff Management
  • IT Executive Program and Portfolio Management

We’re happy to provide commercial enterprise customer references; please call (703) 242-7200 or email: sales@rightstar.com.

 

 

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