Dependent Picklists in ...

BY ANNE BROCK, RIGHTSTAR In Winter, 2018, one new feature was being able to use Dependent Picklists in Self-Service. For me, it was a bit of a head-scratcher to figure out how to do it, so I thought I’d write it up. First, let’s look at the end result. When you put a dependent...

Creating a Service Cata...

By Roger East, RightStar Systems Creating a Service Catalog in FPSC v12 is pretty straight forward once you understand the steps so here is a step by step guide. Step 1 Go to Administration and select your Service Desk workspace. Navigate to the Service Request form and select the Quick...

Different Task Layouts ...

BY ANNE BROCK, RIGHTSTAR We recently had a customer request to have different task layouts, based on whether a task was created from an Incident Record or a Change Record. While we did attempt to talk them out of it, this is possible with the Layout Type functionality introduced in...
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