Tracking software licen...

BY ANNE BROCK, RIGHTSTAR We had a customer who wanted a simple way to track software licenses. He didn’t want to use a discovery tool; just wanted to track who is using what. Because there was no discovery tool, we suggested a method that uses one record to represent the software...

Reporting on multi-leve...

BY ANNE BROCK, RIGHTSTAR SYSTEMS First, I want to define the problem we need to solve. We had a customer who had a multi-level category tree- more than two levels. Some of her categories were three levels deep, some four, some five. Something like this:   Now of course, this isn’t...

Dependent Picklists in ...

BY ANNE BROCK, RIGHTSTAR In Winter, 2018, one new feature was being able to use Dependent Picklists in Self-Service. For me, it was a bit of a head-scratcher to figure out how to do it, so I thought I’d write it up. First, let’s look at the end result. When you put a dependent...

Different Task Layouts ...

BY ANNE BROCK, RIGHTSTAR We recently had a customer request to have different task layouts, based on whether a task was created from an Incident Record or a Change Record. While we did attempt to talk them out of it, this is possible with the Layout Type functionality introduced in...

Creating a list view fo...

BY ANNE BROCK, RIGHTSTAR Our customers who have been using Remedyforce for awhile are finding they have a lot of tickets in their system, which is great! But the Remedyforce Console will only show 10,000 tickets, and that has caused problems for some customers. So here is a video showing...

Winter 18 – Recor...

BY ANNE BROCK, RIGHTSTAR The new release of Remedyforce, Winter 18 is here! And to me, the most exciting feature is having record types available from the Incident Console. As you all know, prior to this week, if you want to have different layouts for different tickets (HR, Facilities,...
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