New CMDB Console in Rem...

BY ANNE BROCK, RIGHTSTAR BMC has been discussing improving the interface for the CMDB for a while now; well, it turns out they slipped in some great improvements in 9.1.04! Let’s take a look at it – this might be just the selling point you need to upgrade to 9.1.04! (And RightStar can...

How to set up Change Ta...

BY ANNE BROCK, RIGHTSTAR If you are like many of our Remedy customers, you’ve been happily using Change Management with Tasks but you don’t necessarily know all the possibilities within the module. And it’s been working well for you, but every now and then you think “I wish I...

How to set up Bulk Orde...

BY ANNE BROCK, RightStar There are a few steps to go through to set up bulk inventory, so it can be a bit confusing. But here we go! Step 1: Go to Administrator Console; Application Administration; Custom Configuration Add a product category for your bulk items. Select...

What is HR Case Anyway?

BY ANNE BROCK, RIGHTSTAR SYSTEMS I know you’ve seen it referenced; you’ve gotten emails from us, RightStar Systems, as well as from BMC. But sometimes marketing can be a little vague; you might even have ignored it (but don’t tell our marketing team that!) So I thought I’d take...

Did you notice these?

BY ANNE BROCK, RIGHTSTAR SYSTEMS   In this article, I’d like to share some things have been added to Remedy ITSM that may not have been noticed by some of our customers. I know I missed them initially! You should have these if you have 8.1 Service Pack 1. First: Change Calendar....

Implementing Knowledge ...

BY REBECCA NOKES, RIGHTSTAR SYSTEMS Knowledge is vital for any organization. Knowledge Management for a large Federal agency is essential. At one such Federal agency we utilized the Remedy 9.1 Knowledge Management module to capture institutional knowledge beyond IT information. There were...
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