AUTOMATING DYNAMIC POPU...

  WRITTEN BY STUART WHITE, RIGHTSTAR GOAL In FP v12.1, there isn’t an inherent way of locating a manager’s email address or user ID when a customer is named on a ticket. When setting up an external Address Book that connects to LDAP,  the AD attribute for manager is returned in...

SERVICE LEVEL MANAGEMEN...

BY STUART WHITE, RIGHTSTAR  x Goal In the Service Portfolio, Service Level Management will be used to identify response and resolution targets based on the work targets. The work targets are system generated objects that are created when a match exists between the service level target...

SEQUENCING SUBTASKS ON ...

BY STUART WHITE, RIGHTSTAR Create a subtask process that will allow for tasks to be sequenced in a specific order. This is a static process that mimics the OOTB subtask sequencing found natively in FPSC v.11. There are three stages of subtasks: the first stage is a single subtask, the...

Creating searches that ...

Goal Create saved searches that give the correct results no matter which agent runs them such as “Submitted by Me” and “My Overdue Assignments“. This is a sample application of the JavaScript injection technique taught in this previous...

Tutorial: Customizing F...

Goal Learn how to inject custom JavaScript onto any page in FootPrints. Applicability FootPrints Service Core version 11 (any sub-release) running on Microsoft Windows Server 2003/2008/2012. Prerequisites Access to file system on FootPrints application server Access to IIS on FootPrints...

Tutorial: Customizing F...

Goal Learn best practices for customizing the FootPrints ticket page with JavaScript. Applicability FootPrints Service Core version 11 (any sub-release) Prerequisites Access to Form Designer in one or more workspaces Access to file system on FootPrints application server Ability to...
Show Buttons
Hide Buttons