Modern self-service for the digital workplace
BMC MyIT is a modern self-service app that reduces IT friction, cuts support costs, and boosts customer satisfaction. Imagine the ease of formless IT, productivity of context-aware services, and freedom of social collaboration—and you have BMC MyIT.
BMC MyIT FEATURES
» Social IT: When you open BMC MyIT, it gives you a snapshot of your day, displaying your activities feed with upcoming appointments, pending requests, unresolved issues, and alerts from systems you use in your daily work.
» Formless IT: No more forms, no more fuss. Instead of filling out a long form when you need help, simply write a short post saying what you need.
» Crowdsourced IT: Now everyone can help IT discover and manage the IT environment. Users can add assets to the location-aware floor maps with drag-and-drop ease.
» App Store: Integration with BMC AppZone gives you fast and secure access to mobile, cloud, and desktop software from any device.
» Appointments: For IT help, you can schedule in-person assistance or virtual sessions via chat or phone, Skype or Google +.
Today’s IT organizations face a common problem: people are used to the ease of Facebook, speed of Twitter, and service of Zappos.com, and they want those same experiences at work. If IT can’t deliver, users will look elsewhere—increasing risk and rendering the service desk irrelevant. BMC MyIT solves that problem with an app so useable that customers want to use it!