BMC Helix

Cognitive service management on your cloud of choice

BMC Helix is a SaaS offering delivering cognitive service management that is fast, accurate, and cost-effective, across multi-cloud, multi-device, and multi-channel environments.

Deliver everything-as-a-service with intelligent, omni-channel experiences in the cloud

  • Cognitive capabilities embedded across the service management portfolio improve the accuracy and speed of service ticket resolution
  • Delivery via containers provides a choice of clouds, as well as flexibility and scalability of operations
  • Chatbots and virtual agents help deflect L0/L1/L2 tickets to lower support costs
  • Powered by Helix Innovation Suite, our cloud-native application development platform

Delivers predictive ITSM across multi-cloud environments

With Helix Remedy you get:

  • Predictive service management through auto-classification, assignment, and routing of incidents
  • Embedded multi-cloud capabilities to broker incidents, changes, and releases across cloud providers
  • Integrations with tools like Jira to support a DevOps culture
  • Easier upgrades through cloud-delivery model

Email icon
Contact RightStar to request a BMC Helix demo

Show Buttons
Hide Buttons