Tracking software licen...

BY ANNE BROCK, RIGHTSTAR We had a customer who wanted a simple way to track software licenses. He didn’t want to use a discovery tool; just wanted to track who is using what. Because there was no discovery tool, we suggested a method that uses one record to represent the software...

An Easy Approach to ‘Qu...

BY ALAN REYNOLDS, RIGHTSTAR SYSTEMS   Many service desk teams need a way to do what they call a “quick ticket.”  These kinds of service desk issues are especially useful to teams who take calls or receive other communications from customers which need to be in the system for...

Reporting on multi-leve...

BY ANNE BROCK, RIGHTSTAR SYSTEMS First, I want to define the problem we need to solve. We had a customer who had a multi-level category tree- more than two levels. Some of her categories were three levels deep, some four, some five. Something like this:   Now of course, this isn’t...

Dependent Picklists in ...

BY ANNE BROCK, RIGHTSTAR In Winter, 2018, one new feature was being able to use Dependent Picklists in Self-Service. For me, it was a bit of a head-scratcher to figure out how to do it, so I thought I’d write it up. First, let’s look at the end result. When you put a dependent...

Creating a Service Cata...

By Roger East, RightStar Systems Creating a Service Catalog in FPSC v12 is pretty straight forward once you understand the steps so here is a step by step guide. Step 1 Go to Administration and select your Service Desk workspace. Navigate to the Service Request form and select the Quick...
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